Demo 2

Contact Center

3-column contact center layout

ASA
12s
Average Speed
SLA
98%
Service Level
Active
1
Active Calls
Today
7
Total Calls

Queue

3 waiting
+1 (403) ***-**34
No heat
Nov 25, 03:15 AM
No heat on 2nd floor. AI assistant scheduled emergency service window.
+1 (403) ***-**56
Emergency leak
Nov 25, 02:45 AM
Water leak in basement. AI identified as emergency and dispatched technician immediately.
+1 (403) ***-**78
Quote
Nov 25, 02:15 AM
Requested quote for AC installation. AI provided pricing and scheduled consultation.

Active Call

Currently handling
Sarah Johnson
+1 (403) ***-**89
No heatAI
Duration:3:24

Recent History

Last 5 calls
+1 (403) ***-**34
No heat
Nov 25, 03:15 AM
AI
No heat on 2nd floor. AI assistant scheduled emergency service window.
+1 (403) ***-**56
Emergency leak
Nov 25, 02:45 AM
AI
Water leak in basement. AI identified as emergency and dispatched technician immediately.
+1 (403) ***-**78
Quote
Nov 25, 02:15 AM
AI
Requested quote for AC installation. AI provided pricing and scheduled consultation.
+1 (403) ***-**90
Maintenance
Nov 25, 01:45 AM
AI
AC making loud noise. AI assistant booked diagnostic appointment.
+1 (403) ***-**12
No heat
Nov 25, 01:15 AM
Human
Complex heating issue. Transferred to human agent for detailed troubleshooting.